Shipping Policy
We aim to ship orders that are in stock within 3-5 working days using Australia Post. You will be notified by email when your order has been shipped.
​
We want the ordering process to be easy and satisfactory for you and each of our customer's needs is important to us.
We promise to keep you updated if an item is temporarily unavailable or there is a delay in the processing of an order, and will seek to notify you of an expected completion date.
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that he or she enters the shipping address correctly. We do our best to speed up processing and shipping times. With this being said, there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to change your shipping address, please write to us at info@buffalogus.com.au as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
​
If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. In these situations, we are able to reship the item back to you, but only if you cover the shipping costs.
​
This happens because we value the working time, shipping expenses and other resources that we have invested when dispatching the first item to you.
Returns & Refunds Policy
We seek to maintain the highest quality standard in our workmanship and business practice. If for any reason you have a problem with a product or service provided by us, we want to hear from you.
Please inform us as soon as possible by email so that we may seek to resolve the issue to your satisfaction.
A return item must fall under the following categories:
An item is damaged or defect in its function or workmanship, the item does not match the description/purpose for which it was sold, or there is another reasonable problem that is within your rights according to Australian Consumer Law.
You may return a Buffalo Gus product within 14 days of purchase, but after this time period has expired, we will not be able to offer you a refund or exchange.
The product must be returned in the same condition that you received it. In order to complete your return, we will also need a receipt or proof of purchase. You will be responsible for paying for your own shipping costs for returning your item, and we will not be responsible for damage or loss to the item during shipping, so please ensure you retain a tracking number when you post it.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.